Terms & Conditions

SECURITY

Our shopping cart is secure and protected by SSL encryption technology. SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.

PRICING

All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges.

We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.

PAYMENT

We accept payments via Paypal for the processing of payments via credit card. Goods will only be dispatched once full payment has been received and funds have been cleared.

An automatic email confirmation of the order will be sent to the customer's registered email address. Grain2Glass. reserves the right to review and/or cancel orders containing information that cannot be verified.

CANCELLATION OF ORDERS

In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact Grain2Glass within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and Grain2Glass will exercise its sole discretion in determining whether an order placed through the site may be cancelled.

RETURNS AND EXCHANGES

Grain2Glass recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.

We hope that you will be happy with your purchase from Grain2Glass. If you are not completely satisfied, you can return your purchase within 10 days of the purchase date for a credit or exchange to the same value excluding shipping costs.

We will not accept goods in damaged packaging unless they are faulty.

Delivery charges and return freight costs will not be refunded unless the goods are faulty.

We will only accept goods returned with prior notification through correspondence via email to sales@grain2glass.co.nz . Please advise the reason for the return including instructions on whether you prefer the goods to be refunded, exchanged or a gift voucher provided.

There is no return or exchange for sale items.

We will not accept any goods that have been used, altered, damaged, or have had their labels removed.

All returned goods must be sent to Grain2Glass, 136 Broadway, Waitara, Taranaki 4320.

We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.

AVAILABILITY OF PRODUCTS

Grain2Glass will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond the control of Grain2Glass may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on back-order.

PRODUCT SPECIFICATIONS

Where product specifications are shown, such as the alpha rating of hops or the EBC colour rating of malt, this is an indication only. The specifications of the product you purchase may vary from that shown.

GIFT CERTIFICATES

All Grain2Glass gift certificates must be redeemed in full within 180 days of issue unless stated on the certificate, and cannot be exchanged for cash. They do not need to be used all at once, you can use the gift certificate for multiple purchases - any remaining credit will be carried over to your next purchase.

The Grain2Glass gift certificates must be redeemed by the person whom the voucher was issued to, at the shopping cart.

If your purchase is more than the value of the gift card you can top up the payment with any of our usual payment methods.

LIMITATION OF LIABILITY

Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise.  To the fullest extent permitted by law Grain2Glass will not be liable in any event whether in beach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if Grain2Glass was informed of the possibility of such damages.

LAW AND JURISDICTION

This website and any contract for your purchase from Grain2Glass is governed by and has to be interpreted under the Law of New Zealand, and will be subject to the jurisdiction of the New Zealand courts. The Laws of Sale and contract by any other country do not apply.

CONSUMER GUARANTEES ACT 1993 ("THE ACT")

If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply.  Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.

Consumer Guarantees Act 1993

1. The provisions of the Consumer Guarantees Act 1993 ("CGA") shall not apply to any supply of Product to you, and the conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statue or common law will not apply and are excluded from these terms of trade.
2. Where you purchase any Products from us resupply as, or incorporation into, goods or services ordinarily acquired for personal household or domestic use or consumption ("Consumer Products") you warrant that:
   1. If you supply the Consumer Products directly to an end user/consumer you will do so using terms and conditions of supply which exclude liability for any claims under the CGA; and
   2. if your customer acquires any Products for resupply, you will ensure that your customer and each person in the distribution chain will exclude liability in its contract for supply for any claims under the CGA.